Please inspect your order when it arrives. If an item is damaged, incorrect, missing, or has a packaging issue, contact Yahrafa as soon as possible through the contact page. Include your order number, a description of the issue, and clear photographs when relevant so the team can review the request.
Return eligibility depends on the product condition, the reason for the request, and whether the item can be accepted safely. Food and nutrition products that have been opened, used, altered, or returned without their original packaging may not be eligible unless they were damaged, defective, or supplied incorrectly. Do not send an item back before the support team confirms the return instructions.
When a return is approved, Yahrafa will provide the applicable collection or shipping instructions. Please keep the product, labels, outer packaging, and invoice available until the review is complete. Items returned without approval may not be accepted.
Approved refunds are issued after the returned item or submitted evidence has been reviewed. Online-payment refunds are normally sent back through the original payment method. For Cash on Delivery orders, the support team will request suitable refund details through a secure process. Bank and payment-provider processing times may apply after a refund is initiated.
If an order has not yet been dispatched, use the cancellation process instead of requesting a return. Orders already in transit or delivered are handled according to the eligibility review described on this page.
Nothing on this page limits any rights that apply under applicable consumer law. For help with a specific order, contact the support team with your order number.